Refund policy

Refund Policy

Knight Inspired does not offer refunds for change of mind purchases.

If you change your mind about your purchase, we will offer you a store credit or a product exchange (to the value of the product that had been purchased) please note that this will be minus any shipping costs that have been paid.

If you would like to return a product, please note that delivery costs are at your own expense.

If you change your mind on a pre order purchase, we do not offer refunds unless the delivery time for the pre order is extended for longer than 30 working business days, in this case, we will offer a full refund.

Knight Inspired will consider a refund for any purchase if the product is faulty.
Please ensure you contact us within 48 hours of receiving the order if you wish to discuss an issue - knight inspired.nz@gmail.com

Please note that our candles and melts are of a fragile nature so we do not consider a small crack in these as a broken item.

Pre orders:

Please note that pre orders do have a waiting time, this will be outlined on the product description.

Knight Inspired will keep you updated on delivery times, please note that the date given is an estimated time and is subject to change.

If you change your mind on a preorder item that you have purchased please refer to our change of mind return policy. If there is an issue with our order please contact us - knightinspired.nz@gmail.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping
To return your product, you should send your product to: Knight Inspired, PO Box 302-419, North Harbour, Auckland, 0751

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.